THE GOVERNMENT
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SOCIALIST REPUBLIC OF VIET NAM
Independence - Freedom - Happiness
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No: 62/2002/ND-CP
Hanoi, June 14, 2002
 DECREE
AMENDING AND SUPPLEMENTING A NUMBER OF ARTICLES OF THE GOVERNMENT�S DECREE No. 67/1999/ND-CP OF AUGUST 7, 1999 WHICH DETAILED AND GUIDED THE IMPLEMENTATION OF THE LAW ON COMPLAINTS AND DENUNCIATIONS
THE GOVERNMENT
Pursuant to the December 25, 2001 Law on Organization of the Government;
Pursuant to the December 2, 1998 Law on Complaints and Denunciations;
At the proposal of the State Inspector General,
DECREES:
Article 1.- To hereby amend and supplement Articles 5, 12, 13, 15, 17 and 43 of the August 7, 1999 Decree No.67/1999/ND-CP detailing and guiding the implementation of the Law on Complaints and Denunciations as follows:
1. Article 5 is amended as follows:
"Article 5.- Upon receiving letters of complaint, the State bodies shall handle them as follows:
1. For letters of complaint which fall under their settling jurisdiction and satisfy the conditions prescribed in Article 1 of this Decree, the receiving agencies shall have to accept, process and settle them; where a letter of complaint is signed by many persons, the receiving agency shall have to guide the complainants to write separate letters of complaints;
2. For letters of complaint which fall under their settling jurisdiction but fail to satisfy the conditions for being accepted, processed and settled according to the provisions in Article 1 of this Decree, the receiving agencies shall have to reply the complainants in writing, clearly stating the reasons therefor;
3. For letters of complaint, which contain both complaints and denunciations, the receiving agencies shall have to handle the complaints according to the provisions at Points 1, 2 and 5 of this Article and the denunciations according to the provisions in Article 43 of this Decree;
4. For letters of complaint which fall under the settling jurisdiction of their subordinate agencies but have been left unsettled past the prescribed time limits, the immediate superior bodies shall directly handle them as provided for at Point 2, Article 17 of this Decree;
5. For letters of complaint which do not fall under their settling jurisdiction and letters of complaint about matters which have been settled by the final decisions, the complaint-receiving bodies shall not have to accept and process them but issue written notices and guidance thereon to the complainants. The notification shall be made only once for each complained matter; where a complainant sends together with the letter of complaint the original documents or papers relating to the complained matter, the complaint-receiving body shall return them to the complainant."