| THE GOVERNMENT INSPECTORATE ------- No. 04/2010/TT-TTCP | SOCIALIST REPUBLIC OF VIET NAM Independence - Freedom – Happiness --------- Hanoi, August 26, 2010 |
CIRCULAR
PRESCRIBING THE PROCESS OF HANDLING WRITTEN COMPLAINTS AND DENUNCIATIONS AND COMPLAINT- OR DENUNCIATION-RELATED REPORTS AND PETITIONS
THE GOVERNMENT INSPECTORATE
Pursuant to the 1998 Law on Complaints and Denunciations; the 2004 Law Amending and Supplementing a Number of Articles of the Law on Complaints and Denunciations; and the 2005 Law Amending and Supplementing a Number of Articles of the Law on Complaints and Denunciations;
Pursuant to the Government's Decree No. 136/2006/ND-CP of November 14, 2006, detailing and guiding a number of articles of the Law on Complaints and Denunciations, and the laws amending and supplementing a number of articles of the Law on Complaints and Denunciations;
Pursuant to the Government's Decree No. 65/ 2008/ND-CP of May 20, 2008, defining the functions, tasks, powers and organizational structure of the Government Inspectorate;
The Government Inspectorate prescribes the process of handling written complaints and denunciations and complaint- or denunciation-related reports and petitions as follows:
Chapter I
GENERAL PROVISIONS
Article 1. Scope of regulation
This Circular provides for the receipt, classification, proposal on acceptance for handling of written complaints and denunciations and complaint- or denunciation-related reports and petitions (below collectively referred to as petitions) which fall within the settling competence of receiving agencies; guidance to complainants or transfer of written denunciations and complaint- or denunciation-related reports or petitions to agencies, units or persons with handling competence with regard to petitions which fall beyond the settling competence of receiving agencies.
Article 2. Subjects of application
This Circular applies to state administrative agencies and competent persons of state administrative agencies in the handling of petitions.
Article 3. Principles for handling of petitions
Within 10 days after receiving petitions from the sources defined in Clause 1, Article 4 of this Circular, heads of state administrative agencies shall handle them in accordance with law. ensuring scientificity, objectivity, honesty, accuracy and timeliness.
Chapter II
RECEIPT AND CLASSIFICATION OF PETITIONS
Article 4. Receipt of petitions
1. Petitions are received from the following sources:
a/ Petitions filed directly by agencies, organizations or individuals (via heads or deputy heads of agencies or units; via petition receipt sections of agencies or units; via feedback boxes of agencies or units; via citizen reception offices...):
b/ Petitions transferred by National Assembly deputies, People's Council deputies, Vietnam Fatherland Front and its member organizations, press agencies and other agencies;
c/ Petitions sent by post.
2. Petitions received from the sources defined in Clause 1 of this Article shall be recorded in a book or entered into a computer database for management and monitoring. The preservation of books and storage of computer data comply with the law on archives.
Article 5. Classification of petitions
In order to properly handle petitions according to law, remove unqualified petitions and serve the management, monitoring, reporting and review, petitions received from the sources defined in Clause 1, Article 4 of this Circular shall be classified as follows:
