THE MINISTRY OF INFORMATION AND COMMUNICATIONS
Circular No. 08/2013/TT-BTTTT dated March 26, 2013 of the Ministry of Information and Communications on the management telecommunications service quality
Pursuant to the Law on Telecommunications dated November 23, 2009;
Pursuant to the Law on Product and Goods Quality dated November 21, 2007;
Pursuant to the Law on Technical Regulations and Standards dated June 29, 2006;
Pursuant to the Government's Decree No. 25/2011/ND-CP dated April 06, 2011, elaborating and guiding the implementation of the Law on Telecommunications;
Pursuant to the Government's Decree No. 127/2007/ND-CP dated August 01, 2007 detailing the implementation of a number of articles of the Law on Technical Regulations and Standards;
Pursuant to the Decree No. 187/2007/ND-CP dated December 25, 2007 of the Government defining the functions, tasks, powers and organizational structure of the Ministry of Information and Communication
Pursuant to the Decree No. 50/2011/ND-CP dated June 24, 2011 of the Government amending the Decree No. 187/2007/ND-CP dated December 25, 2007 of the Government defining the functions, tasks, powers and organizational structure of the Ministry of Information and Communications;
At the request of the Director of the Vietnam Telecommunications Department
The Minister of Information and Communications issues a Circular on the management telecommunications service quality
Chapter I
GENERAL PROVISIONS
Article 1. Scope of regulation and application subjects
1. This Circular deals with the quality management of telecommunications services.
2. This Circular is applicable to state authorities in charge of telecommunications service quality management, providers and users of telecommunications services in Vietnam.
Article 2. State authorities for telecommunications services quality management
1. Vietnam Telecommunications Department affiliated to the Ministry of Information and Communications is in charge of telecommunications services quality management nationwide.
2. The Departments of Information and Communications are in charge of local telecommunications service quality management according to the assignments in this Circular.
Article 3. List of telecommunications services subject to quality management
In each period, the Ministry of Information and Communications shall issue a “List of telecommunications services subject to quality management” in accordance with the policies, management requirements, and development of telecommunications services.
Chapter II
ANNOUNCEMENT ON TELECOMMUNICATIONS SERVICE QUALITY
Article 4. Announcement’s responsibilities
Telecommunication enterprises licensed to provide telecommunications services by the Ministry of Information and Communications shall:
1. Make the quality announcement according to National Technical Regulations on telecommunications services in the “List of telecommunications services subject to quality management”. The quality announced must not contradict that in National Technical Regulations.
2. Make voluntary quality announcement according to voluntary standards applicable to telecommunications services not in the “List of telecommunications services subject to quality management” posted on the websites of telecommunication enterprises.
3. The contracts to provide postpaid services and sheets of conditions for using prepaid services must specify the quality of the services provided by telecommunication enterprises, stating “Quality of services provided for clients is conformable with the announcement made by the enterprise”.
