THE PRIME MINISTER
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SOCIALIST REPUBLIC OF VIET NAM
Independence - Freedom - Happiness
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No. 181/2003/QD-TTg
Hanoi, September 4, 2003
 
DECISION
PROMULGATING THE REGULATION ON IMPLEMENTATION OF “ONE-DOOR” MECHANISM IN LOCAL STATE ADMINISTRATIVE AGENCIES
THE PRIME MINISTER
Pursuant to the December 25, 2001 Law on Organization of the Government;
Pursuant to the Government’s Resolution No. 38/CP of May 4, 1994 on reforming for one further step the administrative procedures in settling citizens’ and organizations’ problems;
Pursuant to the Prime Minister’s Decision No. 136/2001/QD-TTg of September 17, 2001 approving the overall program on State administrative reform in the 2001-2010 period;
At the proposal of the Minister of Home Affairs,
DECIDES:
Article 1.- To promulgate together with this Decision the Regulation on implementation of “one-door” mechanism in local State administrative agencies.

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Article 2.- This Decision takes implementation effect 15 days after its publication in the Official Gazette.
The Minister of Home Affairs shall have to monitor and examine the implementation of this Decision.
Article 3.- The ministers, the heads of the ministerial-level agencies, the heads of the agencies attached to the Government and the presidents of the People’s Committees of the provinces and centrally-run cities shall have to implement this Decision.
 
PRIME MINISTER




Phan Van Khai
 
REGULATION
ON IMPLEMENTATION OF “ONE-DOOR” MECHANISM IN LOCAL STATE ADMINISTRATIVE AGENCIES
(Promulgated together with the Prime Minister’s Decision No. 181/2003/QD-TTg of September 4, 2003)
Chapter I
GENERAL PROVISIONS
Article 1.- This Regulation prescribes the application and implementation of “one-door” mechanism as well as the process of settling problems according to “one-door” mechanism in local State administrative agencies.
1. “One-door” means a mechanism for settling citizens’ and/or organizations’ problems, which fall under the competence of State administrative agencies, from the reception of requests and dossiers to the return of results through one body being the “request-receiving and result-returning sections” in State administrative agencies.

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2. The implementation of “one-door” mechanism aims to create a substantial change in the relationships and problem-settling procedures between State administrative agencies and organizations as well as citizens, reduce troubles for organizations and citizens, combat red-tape, corruption and authoritarianism among State officials and employees, and raise the effectiveness and efficiency of the State management.
 

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